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Guest Policies

Everything you need to know before you arrive.

Reservations & Cancellation

Deposit

One night's lodging plus taxes is charged at the time of booking to secure your reservation.

Cancellation

Cancellations made more than 7 days prior to arrival are subject to a $50 processing fee. Cancellations within 7 days of arrival forfeit the first night's deposit. No-shows are charged for the full reservation.

Holidays & Peak Periods

Cancellations within 14 days of arrival during holidays or high-impact weekends forfeit 50% of the total stay. Rates and policies may vary during special events.

Weather

If an official evacuation order is issued, we will work with you to move your dates at no penalty.

Group Reservations

Bookings of 3 or more rooms may require different deposit and cancellation terms. Please contact us directly to discuss group arrangements.

Travel Insurance

We recommend protecting your stay with travel insurance. We suggest InsureMyTrip for flexible coverage options.

Check-In & Check-Out

Check-In

Check-in is between 2:00 PM and 5:00 PM. Your room is guaranteed by 4:00 PM. If you expect to arrive after 5:00 PM, please contact us in advance so we can make arrangements.

Check-Out

Check-out is by 11:00 AM. We appreciate your punctuality as our housekeeping team prepares rooms for arriving guests.

Maximum Occupancy

Rooms are reserved for up to 2 registered guests. Only guests listed on the reservation are entitled to access and use of the property and its amenities.

Breakfast

Hours & Location

A complimentary hot breakfast is served in the dining parlor each morning from 8:00 AM to 10:00 AM. Fresh coffee is available from 7:00 AM.

Additional Guests

Non-registered guests are welcome to join for breakfast at $20 per person. Please let us know in advance.

Dietary Needs

We are happy to accommodate dietary restrictions with advance notice. Please let us know at the time of booking or before your arrival.

Property Policies

Age Requirement

Carriage Way Inn is an adults-only property. All guests must be 21 years of age or older.

Smoking

Smoking, vaping, and use of illegal substances are strictly prohibited on the entire property, including outdoor areas.

Pets

Pets are not permitted. ADA-recognized service animals are welcome with appropriate documentation.

Parking

One standard-size parking space is included per reservation. Please note that spaces may not accommodate full-size trucks or large SUVs.

Housekeeping

Housekeeping service is available upon request during your stay. Please contact the innkeeper to schedule.

Complimentary Amenities

Your stay includes complimentary high-speed Wi-Fi, wine, and cream sherry, fresh cookies, and other non-alcoholic beverages. Luxury toiletries, Comphy sheets, Turkish towels, spa robes, and bottled water are provided in-room.

Common Areas

Guests are welcome to enjoy the verandas and outdoor sitting areas throughout the property at any time during their stay.

Concierge & Tour Assistance

Our team is happy to help with tour bookings, ticket reservations, and recommendations for restaurants and activities. A mobile concierge app is available to guests during their stay for quick requests and local guidance.