On Thanksgiving Day and Christmas Day, so that staff may spend time with their families, they will depart directly after serving breakfast. Kindly ask for any linens/towels etc. during breakfast.
Paying attention to the disinfectant details has always been Carriage Way's forte. We've increased Cleaning Frequency and follow CDC guidelines with EPA products. We respect Social Distancing and wear masks when near guests as per the guidelines of the City of St. Augustine that all individuals wear face coverings Indoors, except when seated to eat or drink. Please bring mask coverings to wear Indoors at the inn. We have outside breakfast dining and inside tables are spaced apart. We also do not enter guest rooms for cleaning during your stay. The state of Florida does not have any restrictions regarding guests coming from any other states.
For the safety of our guests and staff, we ask that you follow all of the CDC guidelines. If you exhibit symptoms of COVID-19 during your stay, we reserve the right to cancel your reservation and will issue a Reschedule Coupon for the unused portion of your stay.
We have a brand new web based app Carriage Way App that we encourage you to peruse prior to your arrival for recommendations. This App is another of our efforts to be able to offer our personalized Concierge services while maintaining social distancing.
The first night or only night of your stay plus taxes per room will be charged at time of booking to guarantee your reservation. The balance can only be paid at check-in. If you need to cancel your reservation, *see Weather policy below, please call us more than 7 days prior to your arrival date (14 days for all holidays, special events dates & group bookings) to cancel your reservation, less a $50 cancellation fee per room no matter what the reason is including concern of the Coronavirus. In the unlikely event that you cancel on the 7th day or less than 7 days prior to your arrival date or shorten your original stay dates or *see Weather policy below, (14 days for all holidays, special event dates & group bookings), will result in forfeiting the first night plus taxes guarantee payment. Any remaining balance will be processed in full upon arrival including lockbox arrivals. If you check-out early, please understand that we must ask you to take responsibility for your entire reservation no matter what the reason is including concern of the Coronavirus. Refunds or gift certificates are not available for early check-outs or no shows.
*Weather and Hurricane Policy-We cannot be responsible for delays, interruptions, cancellations, inn closings or inconveniences in your trip due to weather. However, if you have a confirmed reservation and you are due to arrive within 24 hours and an evacuation order (due to hurricane warning) is issued, you will receive a Reschedule Coupon for payment received to put towards to future reservation. No refunds will be made. We highly suggest travel insurance: www.insuremytrip.com.
If arriving after registration hours, please call 904-829-2467 to make after-hours lockbox check-in arrangements. Lockboxes are only issued upon availability and advanced notice. Lockboxes cannot be arranged for same day bookings made after 5:00pm.