904-829-2467
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Policies & FAQs

The first night of your stay plus taxes per room will be charged at time of booking to guarantee your reservation. If you cancel your reservation, or *see Weather policy below, please call us more than 7 days prior to your arrival date (14 days for group bookings, holidays and special events) to cancel your reservation, less a $50 credit card processing fee per room no matter what the reason is. In the unlikely event that you cancel on the 7th day or less than 7 days prior to your arrival date or shorten your original stay dates or *see Weather policy below, (14 days for group bookings, holidays and special events), will result in forfeiting the first night plus taxes guarantee payment. Refunds are not available for early check-outs or no-shows. Stays may not be shortened within 7 days of arrival.
*Weather and Hurricane Policy-We cannot be responsible for delays, interruptions, cancellations, inn closings or inconveniences in your trip due to weather. However, if you have a confirmed reservation and you are due to arrive within 24 hours and an evacuation order (due to hurricane warning) is issued, you will receive a transfer of any deposits to a future reservation. No refunds will be made. We highly suggest travel insurance: www.insuremytrip.com

  • A Group Service Charge of $10 per night per room will be added to Group Reservations of 3 or more rooms whether booking as a group or booking separately. This provides for the deserved extra attention, extra consumed amenities & staff gratuities.

  • Registration times: 11:00 AM - 5:00 PM. Rooms are not guaranteed available until 3:00 PM. We are happy to check you in early, if the room is available. There is no one on-site after registration times.
    If arriving after 5:00 PM, please call 904-829-2467 to make after-hours lockbox check-in arrangements. Lockboxes are only issued upon availability and advanced notice. Lockboxes cannot be arranged for same day bookings made after 5:00pm.

  • One (1) parking space for a standard-sized vehicle per guest room is an included amenity. Trucks wider & longer than a standard regular cab F150 cannot be accommodated nor Full-size SUVs & Duallys. Those need to park 1.5 blocks away at the parking garage for a one-time entrance fee of $15. There is no additional on-site parking.

  • Check-out: 11:00 AM.

  • No Smoking or Vapors; however designated outdoor areas are available.

  • We are unable to accept pets with the exception of ADA Service Dogs. ADA Regulations do not include comfort or therapy dogs.

  • We are an adult only facility. All guests must be 21 years old and official IDs will be checked at arrival. All guests rooms sleep only 2 guests. Unregistered guests are not permitted in the guest rooms.

  • Bridal parties may only be accommodated in The Cottage. Hair and makeup may not be done in the guest rooms. Please call the inn for further details before booking.

  • Carriage Way Gift Certificates may be redeemed on the the next page by clicking "Redeem Gift Certificate" using the long code in the bottom right hand corner of the Gift Certificate.


Parking
One parking space for a standard-sized vehicle per guest room is an included amenity. Trucks cannot be accommodated. There is no additional on-site parking.