The first night of your stay plus taxes per room will be charged at time of booking to guarantee your reservation. The balance can only be paid at check-in. If you cancel your reservation, or *see Weather policy below, please call us more than 7 days prior to your arrival date (14 days for group bookings, holidays and special events) to cancel your reservation, less a $50 credit card processing fee per room no matter what the reason is. In the unlikely event that you cancel on the 7th day or less than 7 days prior to your arrival date or shorten your original stay dates or *see Weather policy below, (14 days for group bookings, holidays and special events), will result in forfeiting the first night plus taxes guarantee payment. Any remaining balance will be processed in full upon arrival including lockbox arrivals. If you check-out early, please understand that we must ask you to take responsibility for your entire reservation no matter what the reason is. Refunds or gift certificates are not available for early check-outs or no shows.
*Weather and Hurricane Policy-We cannot be responsible for delays, interruptions, cancellations, inn closings or inconveniences in your trip due to weather. However, if you have a confirmed reservation and you are due to arrive within 24 hours and an evacuation order (due to hurricane warning) is issued, you will receive a transfer of any deposits to a future reservation. No refunds will be made. We highly suggest travel insurance: www.insuremytrip.com
**On Thanksgiving Day and Christmas Day check-ins are not available. Lockboxes are not available on these Holidays either. On Thanksgiving Day and Christmas Day so that staff may enjoy time with their families, they will depart directly after serving breakfast. Rooms will not be freshened; however, rest assured any needed linens/towels, bottled water, etc. will be provided prior to their departure.**
A Group Service Charge of $10 per night per room will be added to Group Reservations of 3 or more rooms whether booking as a group or booking separately. This provides for the deserved extra attention, extra consumed amenities & staff gratuities.
Registration times: 11:00 AM - 5:00 PM. Rooms are not guaranteed available until 3:00 PM. We are happy to check you in early, if the room is available. There is no one on-site after registration times.
If arriving after 5:00 PM, please call 904-829-2467 to make after-hours lockbox check-in arrangements. Lockboxes are only issued upon availability and advanced notice. Lockboxes cannot be arranged for same day bookings made after 5:00pm.
One (1) parking space for a standard-sized vehicle per guest room is an included amenity in our backyard gravel lot. Trucks wider & longer than a standard regular cab F150 cannot be accommodated. NO Extended Cabs, Lift Kits, Wide tires, Duallys NOR Full-size SUVs such as Armada, Evoque, Expedition, Suburban, Escalade, Yukon or Silverado, etc. Those need to park 1.5 blocks away at the parking garage for a one-time entrance fee of $15. There is no additional on-site parking.
Chef's Choice Hot scrumptious breakfast is served table side every morning between 8:30 am – 10:00 am. With advance notice, we can accommodate Gluten Free and Vegetarian diets for breakfast.We cannot accommodate Dairy Free or Vegan diets.
Check-out: 11:00 AM.
No Smoking or Vapors; however designated outdoor areas are available.
We are unable to accept pets anywhere on the property with the exception of qualified ADA Service Dogs. ADA Regulations do not include comfort or therapy dogs.
We are an exclusively adult facility. All guests must be 21+ years old (including babies) and official IDs will be checked at arrival. All guests rooms sleep only 2 guests. Unregistered guests are not permitted in the guest rooms at any time.
Bridal parties may only be accommodated in The Cottage for their off-property wedding. Hair and makeup may not be done in the guest rooms. Please call the inn for further details before booking. Carriage Way is unable to permit weddings anywhere on property.
We cannot accept prepaid gift cards from AMEX, MasterCard or Visa. Carriage Way Gift Certificates may be redeemed online by clicking "Redeem Gift Certificate" using the long code in the bottom right hand corner of the Gift Certificate.